Job Opening - Travel Assistant (Part or Full Time Customer Service)

Location: Anywhere in the world

Are you a travel and customer service fanatic? Then join us! Travel assistants provide expert help to hosts and travellers who use our system, and work to assure their satisfaction. You will work your magic for our host and travel customers primarily via email, supplemented with online chat and phone calls. We are looking for smart, dedicated people who can handle each situation through their expertise and resourcefulness--our travel assistants do not read from scripts. Instead, you are expected to address each customer's needs with professionalism, intuition, and an ability to think on your feet (Zappos style). You can perform this job anywhere in the world as long as you have a stable, high-speed Internet connection.

LetMeGo is a rapidly growing company. We have a presence in over 4,000 destinations in 110+ countries. We are disrupting an industry and you can help!

Responsibilities

• Provide outstanding customer service to LetMeGo India users by email, supplemented with phone calls and online chat, as needed
• Review, improve, and approve itineraries submitted by travellers
• Review and approve quotes submitted by hosts
• Ensure that users of our service experience the highest possible level of satisfaction
• Take advantage of the freedom and responsibility we will entrust you with to provide the 120% customer satisfaction we guarantee to our users--you won't have a script of any kind.

Compensation and Benefits

Hourly compensation plus bonuses

Work from anywhere in the world

Travel: you're entitled to a travel stipend each semester

Learn from the best by being surrounded by them

Globalise yourself interacting with an international team

Change the way the industry works

Grow with the opportunities that a fast growing company like ours offers

Learn more about why you should join us

Requirements

You must possess all of these skills and attributes:

• 1+ years of relevant professional experience
• Excellent online conversational skills
• Excellent grammar
• Passion, even fanaticism, for customer service
• Great sense of humour
• The ability to persevere and excel even in repetitive tasks
• Should be available to work in different shifts during the day, with occasional weekend work
• Willingness to work additional hours as the need arises
• Tech savvy
• A stable, high-speed, Internet connection
• A modern computer

While not required, knowledge in these areas is considered highly relevant:

• Experience as travel agent
• Experience in the lodging industry
• Being multilingual
• E-commerce expertise
• Passionate user of LetMeGo

How To Apply

Send an email message to jobs@letmego.com, including the following information:

• Subject: Travel Assistant
• Your name
• Phone number
• One paragraph explaining what you like about us
• Another paragraph explaining your thoughts on the biggest challenge we face
• Your resume
• Links to your Twitter and LinkedIn profiles, if you have them